Returns & Refunds Policy

We want you to be happy with your FXSTER order. If something isn't right, here's how returns work.

Your legal right to cancel (UK & EU customers)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order for any reason within 14 days of receiving your goods, without needing to give a reason. To cancel, simply notify us in writing (email is fine) at hello@fxster.co.uk within this period.

Once you've told us you'd like to cancel, you then have a further 14 days to send the goods back to us.

We will refund the price you paid, including standard delivery costs, within 14 days of receiving the returned item back (or of you providing proof of postage), using the original payment method.

Condition of returned items

Items must be returned unworn, unwashed, with tags attached, and in their original packaging where possible. We reserve the right to make a deduction from the refund if the value of the goods has been reduced through unnecessary handling by you beyond what's needed to establish the item's nature and condition.

Who pays for return postage

Return postage is the customer's responsibility for standard returns (change of mind, wrong size, etc.). We recommend using a tracked, insured service, as we cannot issue a refund for items lost in transit back to us.

If the item is faulty, damaged, or not as described, FXSTER will cover the cost of return postage — see "Faulty, damaged, or incorrect items" below.

Faulty, damaged, or incorrect items

If your item arrives faulty, damaged, or different from what you ordered, please contact us at hello@fxster.co.uk within 30 days of delivery with photos and your order number, and we'll arrange a replacement, repair, or full refund — including return postage costs — at no expense to you. This is in line with your rights under the Consumer Rights Act 2015.

Exchanges

We don't currently offer direct exchanges. If you'd like a different size or colourway, please return your original item for a refund and place a new order.

How to start a return

• Email hello@fxster.co.uk with your order number and reason for return

• We'll confirm your return address and any next steps

• Pack the item securely with your order number included

• Post using a tracked service and keep your proof of postage

Non-returnable items

All FXSTER items are returnable within the timeframes above, provided they're unworn, unwashed, and in their original condition with tags attached. The only exception is personalised or made-to-order items, which may be excluded from the standard cancellation right where applicable.

 

Last updated: 15/06/2026